Get the Support You Need

Clients with a support subscription can easily submit requests through our Support Page.

First, verify your internet connection and try accessing your site from a different device or network. If the issue persists, please contact us immediately so we can diagnose and resolve the problem promptly.

Within the admin panel, go to the “Dashboard” and select “Updates.” Here, you’ll see available updates for plugins and themes. It’s advisable to back up your site before proceeding with any updates to prevent potential issues.​

Regular backups are crucial for safeguarding your site’s data. If you’re enrolled in our maintenance plan, we handle backups for you. Otherwise, we recommend installing a reliable backup plugin or contacting us for guidance on setting up manual backups. Please reference our blog posts on this as well.​

After logging into the admin panel, navigate to the “Pages” or “Posts” section. Click on “Add New” and use the editor to craft your content. Once satisfied, click “Publish” to make it live on your site.

If you’ve forgotten your password, use the “Forgot Password” link on the login page to reset it. If you encounter any issues during this process, please reach out to us for assistance.

Upon your website’s completion, we’ll provide you with a secure link, username, and password to access the admin panel. This will enable you to manage and update your site’s content as needed. Please reference the email that we sent on launch day with the subject line, “Admin Info”